Refund policy

RETURN POLICY:

Hey there! My hope is that you will love all of your purchases from my small business. All of our items are custom-made—just like Bob & Keek, one of a kind! 🐾 For that reason, all sales are final, and we cannot accept returns or exchanges. But if we make a mistake, we’ll take responsibility and make it right for you. Please review each item and their description before purchasing, including sizing and size guides. Items that do not fit are not eligible for return or exchange.

Still have Questions? Don’t worry—Bob & Keek are on the job (between naps 🐾). Send us a message at chrissy@bobandkeek.com and we’ll be happy to help!

DAMAGED ITEMS:

Should your order be damaged in transit, please reach out with photos of the item and packaging. I will do my best to resolve the issue, and if necessary, guide you through filing a claim with USPS. Thank you for your grace and understanding.

Please note: slight color variations may occur due to monitor resolution, lighting, or photo effects. These do not qualify as damaged items.

Items returned are subject to a restocking fee, and buyers are responsible for return shipping costs. In cases of damaged items or other agreed-upon circumstances, the item must be returned first. After it has been received and reviewed, a refund or replacement will be issued.

LOST PACKAGES:

Please note: once a package is in the care of the postal carrier or marked delivered, Bob & Keek are not responsible for loss or theft. This is marketplace standard, and we kindly ask for your understanding. Customers are also responsible for ensuring their shipping address is accurate. If an address is invalid or misspelled, reshipment costs are the responsibility of the buyer.

• Returns accepted for 14 days

• Customer provides return shipping

• 20% restocking fee

• No final sale items

Thank you for your grace and support as a small business.